U.S. Bank User Experience Design (UXDesign) Director, Head of Design for Small Business Digital Products in New York, New York
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThe Head of Design for Small Business Digital Products is responsible for delivering a distinctive online customer experience and seamless integration for three business lines: talech, Elavon, and consumer business banking. This critical leadership role is at the center of a significant internet refresh program that will enable U.S. Bank to deepen customer relationships and contribute to organic business growth.
This executive reports directly to the SVP, Head of User Experience Design and is responsible for 25 FTE and 30 product teams (made up of designers, developers, product owners, and scrum/agile coaches).
RESPONSIBILITIES · Evangelizes the online user experience by setting a vision and overarching design that will drive engagement and excitement throughout the organization · Defines and implements an online experience program consistent with the vision of deepening customer relationships · Defines and delivers against targets across cross-sell, usage, servicing effectiveness, and retention · Influences and partners with key groups in product management, technology, and marketing to achieve outcomes · Defines content strategy and manages content delivery across website Manages use of user experience delivery partners to ensure that partners deliver against common user experience guidelines with quality
PREFERRED SKILLS/EXPERIENCE · Experience in designing and delivering a customer-centric website · Experience in leveraging external user experience partners · Working knowledge of content management system and test and learn tools enabling dynamic content and test and learn capabilities · Knowledge of end to end user experience design and implementation process from customer research to technology delivery and testing · Strong leadership skills · Strong management skills Organizational savvy and ability to create strong partnerships with technology and product groups
BASIC QUALIFICATIONS · Bachelor's degree, or equivalent work experience · 12 or more years of user experience or related field Seven or more years in leadership roles in user experience
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.