U.S. Bank Senior Product Manager- CRM in New York, New York
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Develop the overall issue resolution roadmap for U.S. Bank by keeping abreast of changes in the marketplace, emerging CRM trends, business line requirements, and CRM business architecture considerations
Lead collaborative conversations with partners across the enterprise to understand the current business needs and pain points that must be addressed and develop business solutions that will result in an optimal customer experience
Serve as the delivery manager and provide leadership and support to technical, user experience, and agile partners
Accountable for defining project scope, timeline, and budget and subsequently ensuring reporting for each of these project aspects is brought back to the Digital Office
This role is hybrid. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while having flexibility on their work location for the other working days.
Bachelor's degree, or equivalent work experience
Ten or more years of related work experience
Preferred Skills and Experience
5 years experience as a Product Manager
5 years experience working in Financial Services Industry
5-7 years’ working with CRM & CSM systems, ideally Salesforce and ServiceNow
Excellent analytical, quantitative, and problem-solving skills with proven ability to communicate and influence effectively at various levels throughout the organization
Proven leadership skills and ability to develop effective strategies to address complex business needs
In depth knowledge of business operations and processes in a matrixed organization
Ability to influence without authority and utilize positive influence skills
Sharp focus on achieving results; persists at completing tasks despite challenges; ability to achieve results and navigate through ambiguity
Experience working with senior leadership
Excellent presentation, interpersonal, verbal, and written communication, influencing, and persuasion skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com (https://careers.usbank.com/global/en/benefits) .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $112,880.00 - $132,800.00 - $146,080.00
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.