U.S. Bank Segment Strategy Director in New York, New York
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description The Segment Strategy Director is responsible for creating and driving our strategic initiatives for our priority segments. One way we intend to grow is by reaching customers with the full breadth of our One Bank offer and experience, connecting with them in the moments that matter most based on their unique needs and behaviors.
This executive will coordinate expertise from Strategy, Data and Analytics, Customer Experience, Digital and Marketing, and partner across all our Lines of Business to deepen our end-to-end connections with customers, build greater satisfaction and retention, and acquire new customers.
The leader will be driving the strategic problem solving, gathering, generating relevant insights, and creating actionable recommendations to grow the segments. The leader will also be heavily involved in activation - including product launches, innovative marketing, and customer experience improvements.
Additionally, this visible role will collaborate with cross-functional teams leading work streams (Sales, Production, Design, Technology teams, etc.) to provide short and long-term recommendations and influence Business plans and roadmaps.
Responsibilities Drive profitability for the enterprise by growing our segments of focus by increasing satisfaction, retention, and acquisition of target segments, as well as improve the depth the relationships with those customers Demonstrate ability to develop and lead a multi-faceted growth strategy effectively and efficiently, with the right balance of customer-focus, innovation, and profitability Serve as the ‘Thought Leader’ and source of expertise around our segments, having a keen understanding of underlying business drivers, with the ability to drive strategy and activation in partnership with other line of businesses & operations functions Work with the Analytics and CX teams to gather industry research and customer insights to inform strategic direction and measure impact of the initiatives activated
QUALIFICATIONS 10+ years of financial services, consulting, or service-based industry experience 5+ years of management / leader experience MBA/Masters preferred in Finance, Business Administration, or related Customer focus with demonstrated creative thinking and innovation Well-developed strategic management skills while demonstrating consistent growth in responsibilities and accomplishments Executive presence and polished written & oral presentation skills Ability to facilitate and explain strategy to diverse audiences in a highly matrixed organization Well-rounded risk leadership – someone who has considerable tact, diplomacy, and team building skills
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.