U.S. Bank CBB Market Operations Analyst - Columbus, OH in New Albany, Ohio
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description • Responsible for overseeing operations for traditional, in-store and on-site retail branches within a CBB market. • Independently makes time sensitive, risk-based decisions of significant financial or other considerations (such as wire transfers up to $10MM and procedure overrides.) • Consults with branches to provide effective risk management in compliance with applicable regulations, policies and procedures • Provides consultation for resolution of complex or escalated customer complaints or situations. • Sets the standard for partnership with branch leaders; solicits feedback to improve quality of delivery; is actively involved to ensure a healthy, productive partnership. • Provides enhanced training and on-boarding for new hires. • Promotes a culture of collaboration- uniting with team members across functional areas- and keeping the customer at the center. • Embraces and role models a culture of continuous improvement by identifying and developing opportunities for efficiency. • Advocates on behalf of branches for customer-obsessed improvements across the bank. • Partners with internal Security groups to assist or respond to critical incidents. • Communicates with impact, directly and remotely, using strong presentation and influencing skills. • Consults with internal and external partners to provide analyses of legal cases involving the Bank. Scope • Providing operational support for districts and branches in a CBB market • Geographic scope: all or group of branches within a CBB market Hierarchy • Reports to the Market Operations Leader • Works closely with District Managers Minimum Qualifications • Bachelor’s Degree or equivalent experience in Banking. • 5+ years of retail banking experience Preferred Qualifications • Solid understanding of all relevant banking regulations including Bank Secrecy Act, OFAC, Patriot Act, Fair Lending. • Demonstrates impactful consultative skills and is the subject matter expert • Customer obsessed- ability to make quick decisions that evaluates the risk between the customer and the bank • Proven success at developing and executing strategies in alignment with overall business objectives • Demonstrated ability to create and maintain healthy, productive partnership • Experience leading teams through organizational change • Well-developed analytical, decision-making and problem-solving skills. • Considerable tact and diplomacy • Has a continuous improvement mindset and is experienced in working in an agile environment. • Sets a positive ethical culture
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.