U.S. Bank Transportation Operations Business Analyst - Naperville, IL in Naperville, Illinois
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description The Operations Business Analyst is a technical resource supporting several of our Large Market Accounts. As a member of the dynamic Business Analyst Team, the Business Analyst is a subject matter expert in Analytics and Reporting (BI), Report Training, Database Management, KPI/Metrics, Root Cause Analysis, EDI/File Management, Chart of Accounts/GL Coding, and advanced Business Rules.
The Business Analyst will be required to master our freight payment software application (Syncada) and reporting tool (Cognos). This position will interface with internal support groups including Production, Data Exchange and Product Development to manage software application issues, service requests, troubleshooting, product enhancements and testing. Additionally, this position will evaluate processes/procedures and manage process improvement initiatives.
The Business Analyst will play a vital role in providing world-class service and support to our Freight Payment Customers.
Duties & Responsibilities Provide technical assistance/expertise within the customer support team
Responsible for understanding the business needs of customers to help identify issues, focus on root cause analysis and propose solutions for resolution
Foster collaborative, cross-functional, creative environment within Business Analyst Group
Continuous improvement projects to reduce manual/inefficient processes
Analyze financial metrics to determine opportunities for continuous/process improvement
Participate in all phases of the development lifecycle; including requirements gathering, building, testing, client approval, implementation and documentation
Manage system applications and process including file research, data content issues, EDI on-boarding, etc.
Training of internal and external parties on processes and applications
Maintain and distribute customer dashboards
Report on Key Performance Indicators (KPI’s) – manage to objectives and targets set by AM
Process analysis and improvement – Review exception rates and suggest business rule changes
Special projects as assigned
Execute ad-hoc report requests through reporting tool (Cognos)
Communication with customer contacts and internal team members
Basic Qualifications Bachelor's degree, or equivalent work experience
Five to eight years of related experience
Preferred Skills and Experience Supply Chain or Financial/Freight Payment experience a plus
Strong technical skills, including experience working with software applications and proficiency in Microsoft Excel, Access, PowerPoint and Word
Data reporting and analysis experience, experience with large databases a plus
Proven problem solving, root cause analysis and solution design skills
Strong written/verbal communication and interpersonal skills
Excellent organization and prioritization abilities
Self-starter and flexible
Works well in team environment
Proven customer service skills
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.