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U.S. Bank Shipper Account Representative - Naperville, IL in Naperville, Illinois

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job DescriptionThis person is the primary contact for their shippers and carriers and is responsible for maintaining, strengthening, and building the portfolio by proactively handling day-to-day operations.

Position Highlights Establishes and maintains great working relationships with assigned business accounts, serving as the carrier contact

Focuses on operational quality, problem resolution, systemic improvement, productivity, and customer response/satisfaction

Troubleshoots issues, analyzes root cause, suggests and implements solutions

Conducts scheduled conference calls when needed with clients and carriers to review invoice financial statuses and status of any current projects

Monitors daily deliverables

Documents all issues/projects and follows through to timely, accurate resolution

Completes special projects and process improvements for specific shipper in portfolio

Accomplishes multiple projects simultaneously

Advances account efficiency through process/exception analysis and implementation of improvements

Gains in-depth product knowledge on customer-facing proprietary software/technology and trains external customers on processes, tools, and applications

Understands functionality of all departments and interfaces with them for systems/application support

Basic Qualifications High school diploma or equivalent

Four or more years of experience in a customer service position

Preferred Skills and Experience

Strong verbal, written, interpersonal, and communication skills

Positive, proactive attitude mandatory

Ability and desire to thrive in a high-pressure environment

Initiative and strong work ethic, self-motivated, self-starter

Ability to tolerate stress in work environment

Detail oriented with strong planning, prioritization, and organizational skills

Ability to prioritize and multi-task

Strong software/technical support skills

Proficient in MS Office ( Excel, Access, Word & Power Point)

Understanding of logistics and/or freight payments

Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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