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U.S. Bank Regulatory Review Manager/Issues Management Lead in Minnesota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Collections Control Department Overview:

This department is responsible for the development, maintenance, and publication of the business lines’ Collections and Recovery operating

procedures, all of which must be kept up-to-date with the latest banking regulations, strategic initiatives, and best practices. Additional responsibilities

this department undertakes include ensuring that the business lines’ training and internal communications are executed in compliance with internal

processes, banking regulations, and U.S. Bank policy. This group also acts as the primary interface and liaison with banking regulators, external

auditors, corporate compliance, and other internal audit teams within the organization. Another key function of the department is working to ensure

procedures, processes, controls and resolution outcomes of audit findings are in alignment as well as documented Archer Controls to established

inventory. In doing so, the Control Dept. is responsible for the facilitation and execution of all audits and exams along with the identification, tracking,

remediation, and resolution of all identified issues for the business line. Documenting and monitoring controls, tracking results, building reporting

functions and developing other management tools are key to this group. Additional QA routines include internal reviews within Collections and

Recovery and external reviews of vendors. Other areas of the department focus on overall management, tracking, reporting, and resolution of customer

complaints both written and verbal on behalf of the business line as well as conducting Gap Analysis and Risk Assessments on behalf of the business

line and facilitated by other areas of the bank. Service Quality Call Monitoring is another key control which a functional part of this department. Lastly,

the shepparding of initiatives through the BCI/BCRA process is an integral function handled on behalf of the business line.


Partners with their assigned Line of Business, other Regulatory Review Managers and Representatives to, depending on their function, create,

implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with

applicable federal, state and local laws and regulations. Identifies gaps and presents solutions that minimize losses resulting from inadequate internal

processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional leading liaison between the Line

of Business and other areas of the bank including other Lines of Defense.


  • Leads, manages and owns the Centralized Issues Tracking (CIT) process for RPS Collections and Recovery

  • Drives issue resolution and root cause identification around identified issues (CIT’s)

  • Coordinates, ensures, and manages CIT updates required around the process

  • Drives closure of issues (CIT’s), manages milestones and target dates

Drive reporting, monitoring, and tracking of issues, remediation, and resolutions

  • Work cohesively with Business Area Owners and Compliance counterparts to implement alternative solutions to mitigate or eliminate risks (may also

require alignment and parallel coordination of initiatives with other areas of RPS including Risk and Operations)

  • Interface in a professional manner with Regulators, Corp Auditors, Compliance Quality Assurance and others while representing the department

  • Perform work independently with minimal guidance and oftentimes under high levels of stress within compressed time frames

  • Provide guidance and direction to others within the business line as necessary

  • Lead and own the BCI/BCRA process on behalf of the business line, drive strategic initiatives to acceptance through the appropriate parties

  • Working with the business line, assist, provide guidance, and develop as necessary documentation to support BCI/BCRA requirements

  • Provide secondary support for audits, examinations, reviews, and projects related to keeping the business line in compliance with regulatory guidance

and requirements, specific to: CAS, CQA, E&Y, SOC1 (SSAE16), Basel II, SOX, OCC, CFPB audit and exam testing

  • Other duties as assigned.

Basic Qualifications

  • Bachelor's degree, or equivalent experience

  • Five to eight years of related experience

Preferred Skills/Experience

  • Thorough knowledge of Collections and Recovery regulatory requirements related but not limited to: FDCPA, TCPA, Reg Z, FCRA, CARD Act, SCRA,


  • Ability to conduct an analysis of business need, including: scheduling meetings, planning agendas, and conferring with business line leaders

  • Ability to effectively interact with all levels of the organization including Sr. Exec. Management

  • Ability to conduct research independently and seek out answers with little or no management intervention

  • Ability to anticipate management’s needs, provide suggestions, and proactively offer solutions

  • Ability to manage multiple assignments/requests/tasks/projects, deadlines, simultaneously under often times stressful situations

  • Must possess strong administrative and interpersonal skills as well as sound business judgment and ability to make decisions in conflicting situations

  • Ability to work across business lines and areas, provide guidance and direction to indirect staff and peers

  • Requires strong verbal and written communication and presentation skills

  • Proficiency with Microsoft Office products//SharePoint, PowerPoint, etc.

  • Strong background with above average or higher skills using MS Excel


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.