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U.S. Bank UX Design Director - Consumer in MINNEAPOLIS, Minnesota

The Design Director is responsible for delivering a distinctive online customer experience and seamless integration with phone and branch channels for U.S. Bank. This critical leadership role is at the center of a significant internet refresh program that will enable U.S. Bank to deepen customer relationships and contribute to organic business growth.

RESPONSIBILITIES

• Evangelizes the online user experience by setting a vision and overarching design that will drive engagement and excitement throughout the organization

• Defines and implements an online experience program consistent with the vision of deepening customer relationships

• Defines and delivers against targets across cross-sell, usage, servicing effectiveness, and retention

• Influences and partners with key groups product management, technology, and marketing to achieve outcomes

• Define content strategy and manages content delivery across website

• Manages use of user experience delivery partners to ensure partners deliver high-quality, accessible digital products as designed

Qualifications:

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• 12 or more years of user experience or related field

• Seven or more years in leadership roles in user experience

Preferred Skills/Experience

• Master of Fine Arts (MFA) or BFA degree

• Experience in creating and delivering customer-obsessed, high-volume transactional web properties and native mobile apps

• Experience leading external user experience design partners/agencies

• Working knowledge of content management systems, design systems and behavioral testing tools

• In-depth understanding of accessibility principles and track record of delivering high-quality universal design

Job: Marketing / Communications

Primary Location: Minnesota-MN-Minneapolis

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 200009159

Other Locations: Texas-TX-Dallas, Georgia-GA-Atlanta, New York-NY-New York, CA-CA-San Francisco

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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