U.S. Bank UX Design Content Strategist in Minneapolis, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Writes, edits and implements content based on the U.S. Bank content strategy, including voice and tone, and customer-/business-centric site goal.
Reviews content with peers and senior content strategists to ensure they accurately represent the U.S. Bank content strategies.
Formally observes user interviews and usability sessions.
Analyzes and understands end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct.
Assists in gathering requirements and assessing content needs of a given project. Updates content logs, copies documents, CMS and other documentation systems.
Provides strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders.
Drives, advocates and embodies a customer-centric perspective within and outside the UX Design organization, resulting in consistently simple and innovatively enriching experiences for our customers. Applies and updates existing content strategies to accommodate new products and campaigns. Validates that content is correctly and accurately implemented across all platforms.
Bachelor's degree, with an emphasis on English, Writing, Technical Writing, Journalism, Content Strategy, or Library Science preferred, or equivalent experience
Three to five years of related work experience
Understanding of the principles of content strategy and information architecture as well as experience with user-centered design (from concept to delivery)
Experience writing a variety of digital content for instructional, transactional, and marketing experiences – including navigation labels, form fields labels and messaging, error messages, contextual help messages, alert messages and FAQs
Experience with data collection and quantitative analysis
Experience in managing ambiguity, working autonomously, and multitasking in a fast-paced environment
Ability to meet ambitious deadlines and delivering high quality work on schedule, including quick turnaround times
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.