U.S. Bank Technical Help Desk Rep - Minneapolis, MN in Minneapolis, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionJoin a fast-paced and engaging team environment at U.S. Bank! This Technical Helpdesk Representative role supports U.S. Bank clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platform Access Online. Technical Helpdesk Representatives regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the ultimate goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position. Successful Technical Helpdesk Representatives can enjoy future opportunities for career advancement within the commercial card organization.
This team operates a 24 hour, 7 day a week support center model so shifts vary and include days, nights and weekends and scheduling is completed a month in advance. There are opportunities for overtime based on business need.
This role is responsible for supporting Federal Government accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes extensive criminal and background checks. The background review will incorporate review of the following: citizenship, substance abuse, criminal history, debt/bankruptcy, conflicts of interest.
Basic Qualifications - High school diploma or equivalent - Two to three years of experience as a telecommunications customer service representative (CSR)
Preferred Skills/Experience - General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities - Ability to manage multiple tasks/projects and deadlines simultaneously - Good verbal and written communications skills - One to two years of experience in roles focused on hardware or software technical support, telecommunications or related industries - Proficient computer skills using a variety of software packages including Microsoft Office applications - One or two years of focused customer phone and email support highly desired
Scheduled shifts for this opportunity will vary between days & evenings with rotating overnight and weekend requirements throughout the month. All schedules are determined a month in advance. Overtime opportunities are available for high volume periods. Shift differential is available when assigned to certain shifts.
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.