U.S. Bank Supplier Support Virtual Card Rep (Account Services Rep 2) - Minneapolis, MN in Minneapolis, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionEstablishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact for suppliers of our virtual bankcard clientele as well as the Program Administrators of the card programs . Answers, researches, and resolves operational problems associated to the virtual card programs. Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.
Scheduled shifts for this opportunity will have various start and end times (between 7am and 6pm). All shifts will be day shift hours and Monday through Friday. Overtime is possible based on business need. This candidate will begin in a work from home arrangement due to COVID-19.
Basic Qualifications - High school diploma or equivalent - Three to five years of customer service experience
Preferred Skills/Experience - Strong verbal, written, and interpersonal communication skills - Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries - Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy - Thorough knowledge of all relevant operational processes and procedures and company products and services - Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc. - Ability to perform interest calculations and account adjustments - Strong analytical and problem-solving skills - Ability to manage multiple tasks/projects and deadlines simultaneously
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.