U.S. Bank Senior Product Manager - Developer Portal - Multiple Locations in Minneapolis, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionU.S. Bank is hiring a Senior Product Manager to join the Enterprise API Channel group at U.S. Bank; this role will help us pave the way for new approaches to innovation, product management, agile development and organizational design.
The Enterprise API Channel group is responsible for managing the API technology platform, developer portals and API strategic design and development of external API delivery solutions. To execute this function, the group interfaces with product managers, business teams, and other Technology & Operations (TOS) groups to design, develop, and implement APIs, support and enhance the platform and developer portals.
As Senior Product Owner for the U.S. Bank developer platform, your role is to define the strategy, plans, and features for our developer portals, ensuring that we offer best-in-class experience and related services, and aligning these efforts with the overall API Channel strategy. As a senior team member, your role is to embody the U.S. Bank values, take initiative, be proactive, and to inspire and deliver quality, creative solutions.
Responsibilities Define and manage features for one or more developer portals according to U.S. Bank Agile methodology. Work with Technology Operation Services (TOS)/EASE and UX teams to create requirements for portal features and related processes that adhere to and are compliant with relevant U.S. Bank security and other internal requirements, while also providing best-in-class user/customer experience. Work with TOS/EASE on implementation and tracking project progress, with technical support teams to continuously improve customer satisfaction, and with and product management teams to ensure that content and products promoted in U.S. Bank developer portals are best in class. Manage detailed record keeping as per U.S. Bank standards and provide regular status/progress updates. Actively collaborate with relevant teams within and outside the API Channel group to ensure that our features, designs, and processes integrate seamlessly with other relevant processes and systems within U.S. Bank. Work with L1/L2 support, API product management and other relevant teams to identify metrics relevant to our customers and make the information available in reports/dashboards within developer portals. Track competitive approaches and ensure that our experience is top quadrant. Actively collaborate with marketing, legal, and other relevant teams within and outside the API Channel group to continuously extend the reach of our developer portals, improve our offerings, maintain relevance, and achieve top-of-mind awareness in our target audience. Work with U.S. Bank Risk & Compliance teams to ensure that all content, features, and processes within all developer portals have been reviewed and approved from a risk and compliance standpoint. Work with U.S. Bank Marketing and Legal teams to ensure that all content in and communications to/from all developer portals have been reviewed and approved from a marketing, SEO, and legal standpoint.
Basic Qualifications Bachelor's degree, or equivalent work experience 8+ years of related work experience (product management)
Preferred Skills/Experience Experience with data integration concepts, APIs, modern application development methodologies and technologies 5+ years of operation experience in the financial services industry 2+ years of experience of software or SaaS application implementation Proven track record of leading multiple software implementation projects and meeting customer and business requirements Strong technical background – ability to communicate between different lines of business including technology, development, UX, etc. Experience writing code Strong analytical, critical thinking, and problem-solving skills Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders Comprehensive understanding of project management and testing methodology and procedures Ability to manage multiple tasks/projects and deadlines simultaneously Ability to work as a team leader Excellent verbal and written presentation and communication skills
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.