U.S. Bank Human Resources Quality Assurance Analyst in Minneapolis, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionResponsible for the development, execution, and documentation of quality assurance testing for the Human Resources (HR) business groups. Participates in the overall Business Line Quality Assurance (BLQA) Program strategy, which addresses operational and compliance risks, as well as policy requirements. Partners with HR leaders and colleagues in all three Lines of Defense (IE. first/second/third line) to oversee the successful creation, implementation, and maintenance of an effective BLQA function. The candidate will coordinate, monitor, test and manage the BLQA program in compliance with the enterprise policies and requirements. Candidate will work independently and report directly to the BLQA HR Lead Manager.
Responsibilities related to the BLQA program include but not limited to: Managing the development of test procedures/scripts for multiple functional areas within the business line Investigating compliance of the laws, regulations, internal policies and procedures that apply to one or more functional areas supported Ensuring proficient knowledge of the operations of the functional areas Monitoring key risk indicators and emerging risks to identify potential edits or updates for existing test scripts/procedures Performing routine to moderately complex testing and control assessment activities in accordance with the annual test plan Creating comprehensive audit trails/work papers and assessing and documenting appropriate test conclusions Identifying control deficiencies and documenting test results Leading collaboration sessions with the business unit to vet test findings and review testing results Identifying and documenting the process to pull samplings Maintaining accurate and complete records and preparing statements and reports
Basic Qualifications Bachelor's degree, or equivalent work experience Seven to ten years of applicable experience
Preferred Skills/Experience Advanced to expert knowledge of Human Resources operations, products/services, systems, and associated risks/controls Advanced to expert knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Human Resources Advanced knowledge of Risk/Compliance/Audit competencies Strong leadership and management skills of processes, projects, and people Excellent written and verbal communication skills Strong analytical, problem-solving and negotiation skills Strong organizational skills and ability to multi-task with many projects and deadlines Strong project management, issue management, and problem resolution skills Strong audit and/or process review experience Ability to lead team through a project/initiative and meet deadlines Ability to communicate effectively both verbally and written to all levels of personnel Strong presentation skills Ability to lead through conflict resolution Proficient computer skills, especially Microsoft Office applications
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.