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U.S. Bank HR Service Center Director in Minneapolis, Minnesota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The HR Service Center Director reports directly to the SVP Human Resources, Shared Services, and is responsible for directing the HR services teams

responsible for Global Employee Onboarding Administration, Global Learning Services & Support, HR Program Administration, Learning Content, Learning Fulfillment and Data Administration. This role requires a strategic mindset with a relentless focus on execution in order to define delivery methods and ensure process execution for the U.S. Bank Employee Programs team.

This role contributes to the overall human resources strategy as it applies to HR service delivery for U.S. Bank through partnering with other HR operational teams such as Payroll and Benefits Administration, as well as, Line of Business HR to define services; then develop efficient, effective deployment plans for those strategies.

Functional Expertise

  • Shape and define the overall Program Management team strategy and operating model including onboarding, offboarding, compliance and learning administration.

  • Apply critical banking regulatory requirements to our administrative processes.

  • Drive global employee services and work with the HR Product delivery team to implement technology-enabled processes focusing on the employee and manager experience through a self-service model.

  • Partner closely with cross-functional partners such as Recruiting, Talent Consultants, Total Rewards, Payroll and Legal to define objectives and success metrics.

  • Direct the performance of people managers and individual contributors ensuring that services provided enable the overall HR strategy.

  • Establish metrics and a performance measurement system. Track progress and communicate results. Research external benchmarks to ensure appropriate goals are established.

  • Have a broad understanding of human resources issues, policies and systems in order to provide leadership to the team and the human resource community.


  • Ensure that clear employee-focused and strategic vision, operating principles, and objectives are formulated and communicated to the team

  • Ensure that an appropriate organizational structure and team is in place and developed to provide ongoing effective management of services.

  • Provide guidance and development to people leaders and front line staff. Promote a metrics-driven mindset and foster a culture that insists upon continuous improvement. Promptly resolve issues within the team and with customers.


  • Manage relationships to ensure that service levels are realized, criteria for metric reporting and utilization are established, and competitive opportunities are explored.

  • Develop and maintain strong, effective working relationships and partnerships with business leaders and human resources professionals throughout the organization.

  • Measure and assess customer satisfaction and develop plans to continuously improve the customer experience and satisfaction.

  • Balance the needs and requests of Lines of business with the service delivery model.


  • Continually explore opportunities to provide new, efficient services to the businesses.

  • Ensure the critical importance of customer service in all areas of the function.

  • Identify business issues related to human resources processes and services and develop plans to maximize opportunities and minimize risks.

  • Manage services within budget.

  • Direct staff of 5-10 direct reports with an indirect team as large as 80 team members


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.