U.S. Bank Digital Launch Readiness Project Manager - Minneapolis, MN in MINNEAPOLIS, Minnesota
The Digital Launch Readiness Project Manager will help ensure that our customers and colleagues are prepared as we launch new digital enhancements. In a digital-first world, we want to ensure that all customers and colleagues are aware, understand and adopt our constantly changing digital features and options. This role will partner across multiple teams and functions to support and enhance a comprehensive support structure for frequent digital launches to help drive digitized sales and servicing and improve customer centrality for Consumer, Small Business and Wealth customers in an increasingly competitive environment.
The candidate will ensure that readiness strategies are planned and executed effectively, and in a manner to drive adoption with our customers. The candidate will help drive Consumer and Business Banking (CBB) and digital KPI performance by helping to support creating a best in class launch process that delivers our digital releases effectively to our colleagues across business lines. They will be an established collaborator, with in-depth knowledge and experience with adult learning practices, outstanding presentation skills, demonstrated project support skills, launch readiness activities and highly effective communication approaches. They will be adept at understanding technology and successfully communicate technical capabilities to a non-technical audience. This role will work as part of an overall Digital Enablement Experience that leverages Agile methodology and co-located work environment.
This is no “business as usual” role. To succeed, we need someone who is a high energy business transformer that understands how digital experiences benefit our customers and employees, and can drive delivery of effective communication, training and engagement efforts. The candidate will understand front-line colleague needs and challenges and how to drive knowledge and excitement to front line staff in a quickly changing, digital-first world. This is a great opportunity to bring brilliant digital experiences to our colleagues and customers and help ensure U.S. Bank is central to our customers wherever they go.
Bachelor's degree, or equivalent work experience
Five to eight years of experience in project management activities
Business transformer with strong interpersonal skills to work effectively across teams and influence decision makers
Enterprise launch readiness experience highly desired
Experience leading change in an Agile environment preferred
Significant project management experience
Considerable understanding of front-line bank process, structure and support resources with proven ability to drive execution and change into channels
Strong understanding of digital capabilities for consumers and small business, and how they benefit customers
Excellent track record of tactical planning, piloting and implementation, with a demonstrated understanding of how digital activity flows through to key business performance indicators
Strong ability to analyze frontline and customer behavior
Demonstrated ability to identify opportunities and build case for taking action
Excellent verbal, written and presentation skills – Excel and PowerPoint skills required
Understanding of banking risk in a digital environment
Job: Project Management / Analysis
Primary Location: Minnesota-MN-Minneapolis
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 200012737
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.