U.S. Bank Jobs

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U.S. Bank Customer Goals Coach 1 in Minneapolis, Minnesota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Educate consumers on the basics of personal finance and assist in the creation of a customized plan that reflects the values and goals of the consumer. Helps coached customers plan for all phases of their future through one-on-one, couple, or small-group sessions through the varying stages of their goal's lifecycle, while personalizing each interaction. Empowers consumers to take responsibility for their decisions, supports their continual learning and growth, and may serve as a accountability partner throughout the process. Works consultatively with the customer (and may engage with business partners), focusing on long-term improvement of overall financial behavior.

In this role you will be coaching customers in a virtual environment while collaborating with peer coaches and an Agile journey team on iterating and improving the process for the program.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Three to five years of professional coaching experience

Preferred Skills/Experience

  • Certified coach (from a recognized, certification body/institution such as International Coaching Federation (ICF) - ACC, PCC or MCC certification)

  • Good understanding of Consumer bank products, financial planning and the advice process

  • Demonstrated use of coaching skills and motivational techniques when working with customers

  • Strong organizational and communication skills

  • Measurable and demonstrated track record of excellent customer service and customer satisfaction

  • Experience in hospitality, training, psychology, sociology or teaching a plus


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.