Job Information
U.S. Bank CQA Compliance Testing Analyst in Minneapolis, Minnesota
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Compliance Quality Assurance (CQA) Testing Analyst (“Analyst”) is responsible for the execution of testing activities within the Independent Risk Review (IRR) second line organization. Key roles and responsibilities include working with the Business Lines (BL) and other Risk, Compliance, and Audit Professionals to help review and oversee an effective risk management framework. The Analyst is responsible for test execution within projects and activities that confirm compliance with applicable federal, state and local laws and regulations, and is responsible for the identification of control and process weaknesses through testing activities. When gaps are identified, the Analysts work with the CQA Manager to partner with the BLs and Risk Management groups to recommend and influence solutions to mitigate compliance risks. Further, the Analyst is responsible for effective verbal communication of testing results to the CQA Lead Analyst and Manager and for responding to and/or escalating significant risks as appropriate.
Core Job Duties:
Under direction of the CQA Manager and/or CQA Lead Analyst, the Analyst is responsible for the execution of testing activities that include planning; assessment of compliance, reputation, and customer experience risks; test execution; completion of work papers; exception vetting; and verbal and written communications, all in accordance with CQA Procedures and guidelines and within established timelines.
For testing activities, the Analyst is responsible for:
Assisting in completing assigned planning activities, including identifying and analyzing business processes, risks, and controls to help determine the overall draft objective and scope.
Developing test documents and approach with clear objectives for testing compliance and control performance effectiveness.
Completing testing that effectively assesses the adequacy and effectiveness of controls, as well as confirming compliance with regulatory requirements based on defined approach, scope, and objective.
Compiling work papers that effectively document completion of test steps, including objectives, findings, issues, and conclusions.
Assisting in preparation of draft issues that clearly communicate testing conclusions, including assisting with exception vetting and root cause analysis.
Preparing documentation of work completed for review and approval by the CQA Manager where required for each phase of the review. The Analyst may assist the CQA Manager and/or CQA Lead Analyst in the reporting and wrap-up phases of reviews.
Assisting with the upload of testing results and issue details within Archer, as directed.
Completing all other facets of work in accordance and as defined in CQA Procedures, Job Aids, and other Guidance in a timely manner.
When there is no Lead Analyst, may assist the CQA Manager in engaging the CQA Senior Manager in issue severity decisions to support ratings, including assisting in detailed walk-throughs with Senior Management of high severity issues and less than satisfactory review ratings prior to formal submission of the issue/report, as directed.
Provides the CQA Lead Analyst and/or CQA Manager timely updates of progress of work, including any potential impacts to scope and any other impediments as applicable, to ensure timely delivery of key milestones. Also escalates any other issues and risks timely to allow timely resolution and assists in providing impacted business lines and other key partners timely status updates for on-going reviews, as directed.
Works with other key stakeholders related to the tests, including the BL and the Chief Risk Office (CRO), as well as other key functions such as Corporate Compliance and Enterprise Financial Crimes Compliance, throughout the lifecycle of the reviews assigned.
Completes all development & training requirements for self and assists the Manager onboarding and training new hires, as directed.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically more than three years of applicable experience
Preferred Skills/Experience
Basic or intermediate knowledge of the applicable consumer laws and regulations, as well as key regulatory trends that impact Payment Services (credit cards and prepaid cards).
Basic or intermediate knowledge of Risk, Compliance, and Audit competencies.
Solid understanding of the business line’s operations, products and services, systems, and associated risks.
Possess business acumen and credibility to help business line(s) proactively identify and address risks.
Good process facilitation, project management, and analytical skills.
Good presentation, interpersonal, written and verbal communication skills.
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
Applicable professional certifications (CRCM, CAMS, CIA, etc.) are preferred.
Location Expectations
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
**We are hiring in the following locations:
St. Louis, MO
Minneapolis, MN
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $73,610.00 - $86,600.00 - $95,260.00
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.