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U.S. Bank Contact Center Collection Advisor - Minneapolis, MN in MINNEAPOLIS, Minnesota

Our Advisors are responsible for working in a fast paced, goal driven inbound and outbound collections call center. Collections Advisors work with customers to help educate them on their account status and options available based on their financial situation. Advisors then collect on delinquent balances by finding payment solutions that best meet our customer needs.

As a Contact Center Collector, you are the first point of contact for customers . We seek Advisors that have flexibility to work varying shifts that consists of at least 2-4 nights per week. Schedules are based on business needs.

Hours of operations :

  • Monday –Friday 7:00 am - 8:45pm. You are required to work at least 2-4 late nightsper week. It will be 40/hr. weeks.

Required Training Hours : March 2, 2020- March 27, 2020

  • Monday –Friday 8:00AM-4:45PM

Responsibilities include :

  • Contactinga wide variety of customers and attempting to secure payment on delinquentcredit card accounts and understanding the reasons for the delinquency.

  • Advisorsperform collection activities in accordance with state and localcollections laws in an effort to recover unpaid debts

WhyShould You Apply :

  • You like hands-on training toset you up for success

  • You’re passionate and want tomake a difference in people’s lives

  • You’re excited about beingpart of a collaborative team and providing ideas for process improvementand innovation

  • You love interacting withcustomers and building loyalty

  • Youare seeking excellent training and development opportunities with higherearning potential and eventual career progression – our contact centeragents are upskilled within the first 12 months.

  • Youare looking for competitive wages and performance-based monthly bonusopportunities

  • Youwant a comprehensive benefits package, including medical, dental, vision,paid vacation and holidays, tuition reimbursement, 401(k) with companymatch and pension plan


Basic Qualifications

  • High school diploma or equivalent

  • Two to three years of experience in collections, sales and/or customer service activities

Preferred Skills/Experience

  • Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws

  • Strong customer service/relations skills

  • Ability to identify and resolve exceptions and to organize and interpret information

  • Good verbal and written communication skills

Job: Collections

Primary Location: Minnesota-MN-Minneapolis

Shift: 2nd - Evenings

Average Hours Per Week: 40

Requisition ID: 200001168

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.