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U.S. Bank Business Technology Analyst 5 in Minneapolis, Minnesota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Business Operations Analyst will be responsible for managing and tracking assigned projects submissions to our Vendor, and responding to issues and research / inquiry questions in a timely manner. There are daily / weekly / monthly tasks which may be assigned as well. The individual will also need to collaborate well with others within the Bank and the vendor organization.

The team supports the Corporate Payment Solutions Treasury Management (CPTS) business line by working issues, questions, research items which are submitted to Vendor Operations regarding Total Systems (TSYS) TS1 system. This includes managing projects submitted to TSYS utilizing the U.S. Bank Connex processes, coordinating meetings, reviewing functional requirements, and testing prior to and post release of the new functionality. Ensures quality service and effective support for all the assigned internal and external customers. Will need to have the ability to digest technical information and articulate it in a non-technical manner or vice versa. Provide creditable challenge when appropriate. Participates in the review and recommendation of systems and procedures affecting assigned units, coordinating system conversions from a user perspective.

Responsibilities:

  • Extensive knowledge of TS1 functionality.

  • Ability to drive issue resolution and development to support CPTS’ usage of TSYS.

  • Manage TSYS projects effectively utilizing Connex processes and TSYS’ methodology, which includes testing in TSYS Verification Region as well as regression testing in Production.

  • Consults with personnel in other internal areas (Product / Technology / Servicing) as well as our vendor (TSYS) to coordinate activities.

  • Participate in after hours on-call support rotation.

Basic Qualifications:

  • Bachelor's degree or equivalent work experience

  • Five or more years of related experience

Preferred Skills/Experience:

  • 5+ years of TSYS (TS1) system knowledge and experience.

  • Demonstrated strong teamwork / collaboration skills.

  • Additional system knowledge: Proficient in Excel.

  • Ability to manage multiple tasks / projects and deadlines simultaneously with limited supervision.

  • Demonstrated analytical, project management and tactical planning skills.

  • Excellent verbal and written communication skills.

  • GSA adjudication / clearance.

Covid-19 Vaccine Mandate Requirement: U.S. Bank requires that the successful candidate hired for this position be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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