U.S. Bank Business Operations Analyst - Client Onboarding in Minneapolis, Minnesota
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Responsible for performing client presentations, product training, product demonstrations, facilitating special handling needs, client education, and working with the Foreign Exchange (FX) Sales team to address needs. Develops unique presentations alongside FX Sales to promote bank products and improve client-bank relationship. Provides support to all FX Operations Servicing Teams and assists with project planning, support, and implementation. Makes decisions on the spot and aids in the sale of bank products. Performs research, analysis, and review of data to make informed decisions on products and to respond to client inquiries.
Defines and performs internal and external training strategies for the bank’s Foreign Exchange E-Commerce platform to improve workflow and operating efficiency. Makes recommendations to standardize procedures and processes. Makes recommendations to introduce new technology or improve existing technology. May identify areas of inconsistencies and work with business partners to solve issues.
Builds and maintains effective working relationships with key internal and external partners. Learns multiple roles in FX and serves as a subject matter expert to the department. Analyzes current costs and estimates the cost or cost savings. Acts as a project lead or liaison between departments and may coordinate and direct a team of project staff.
Handles clients complaints and issues technology service alerts. Performs client onboarding tasks, maintains internal and client-facing documentation, and strategizes and distributes mass client communication.
Bachelor’s degree, or equivalent work experience
Four or more years of related experience
Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Good understanding of project management and testing methodology and procedures
Ability to develop test schedules, review testing plans, track test issues and report on test results
Strong analytical and forecasting skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to work as part of a project team
Effective verbal and written presentation and communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $67,320.00 - $79,200.00 - $87,120.00