U.S. Bank Business Digital Office - Launch Readiness Lead in MINNEAPOLIS, Minnesota
The BDO Launch Readiness Lead Facilitator will report to the Consumer and Business Banking Business Digital Office (CBB BDO) Launch Readiness Journey Owner and will be responsible for supporting the structure, planning and executing of digital launch readiness activities to ensure frontline colleagues and customers are aware of, adopt, and are advocates for new digital capabilities launched.
The Launch Readiness Lead (LRL) will help drive Chief Digital Office (CDO) and CBB KPI performance by helping to drive a best in class launch process that delivers our digital releases effectively to our U.S. Bank consumer and small business customers. The key deliverable of this role is to ensure there is a simple and compelling set of KPIs and tools for Launch Readiness that drive adoption of our new digital capabilities, and have the ability to articulate and promote the strategy and approach of Launch Readiness with partners, stakeholders and executives.
The LRL will partner across multiple teams and functions to build a comprehensive support structure for frequent digital launches to help drive digitized sales and servicing and improve customer centrality for Consumer, Small Business and Wealth customers in an increasingly competitive environment. The LRL will support established measurable KPIs for the performance of launch readiness activities and a plan around consistent gathering and measurement of those KPIs.
The LRL will be an established collaborator, facilitator and operator with significant depth and breadth in digital and technology strategy. The candidate will have a proven track record of driving successful transformations and readiness activities at large and matrixed organizations, while making sure that colleagues are supported and energized to keep them focused on business priorities. The LRL will have a proven track record of strong team leadership, outstanding communication skills and the ability to lead teams through significant change successfully. This role requires a deep understanding of effective change management, adult learning and comprehension, and communication tactics and tools.
This is no “business as usual” role. To succeed, we need someone who is a high energy business transformer that understands digital transformation and banking, front line needs and challenges, and how to drive knowledge and excitement to front line staff in a quickly changing, digital-first world. This is a great opportunity to ensure that brilliant digital experiences are understood by colleagues, to drive engagement with our customers and helping ensure U.S. Bank is central to our customers wherever they go.
Key activities include:
Support and execute processes, toolsand approaches to drive digital launch readiness for consumer and smallbusiness customers
Support and own process to govern, gatherand analyze digital launch KPIs for Launch Readiness, and address roadblocks togathering critical information and data
Facilitate the understanding of theCDO and CBB digital-human vision, and the role Launch Readiness plays, acrossleadership teams and forums to help ensure understanding, engagement and supportthe digital mindset.
Partner with CBB, CDO and Functionalleaders to install and support best in class digital launch readiness tools,practices and capabilities
Work in conjunction with the BDOLaunch Readiness Journey Owner and team to facilitate the creation of approachplans for high impact feature launches, utilizing our Operational DigitalRoadmap
Support an environment that motivates and promotes high engagementand collaboration to achieve objectives
Key competencies include:
Executing Results – ability to take ambitious,tangible and measurable KPIs and targets and help drive execution towardsdigital excellence. He or she takes personal responsibility for achieving overallteam results, and operates with a sense of urgency, decisiveness, andresponsiveness.
Building, Facilitating and Influencing Relationships– outstandingability to build relationships and use influence effectively across a varietyof constituencies. He or she will operate with integrity, a highly credible andadaptable leadership style, and can quickly establish rapport and buildproductive relationships with peers and CBB Leaders.
Adaptability – is comfortable with ambiguity with abilityto be flexible and adapt in all situations. Works well under stress andpressure. Learns from both successes and failures. Bounces back fast fromdisappointments and is persistent during adversity. Comfortable with takingrisks to improve the business and is prudent in ability to assess risk – not riskaverse nor reckless regarding risk-taking.
PerformanceManagement – has demonstrated strong leadership skills and ability to support andcoordinate a team of strong performance.Ability to lead through rapid change, with minimum direction andguidance.
Master's degree, or equivalent work experience
10 or more years of experience in project management activities
Two or more years of managerial experience
5 years of experience leading transformational and/or digital execution
Proven business transformer with strong interpersonal skills to work effectively across teams
Strong understanding of digital capabilities (specifically mobile apps) and how they benefit customers
Ability to understand the needs of colleagues as it relates to digital changes, and ensure the appropriate information is provided in engaging and understandable methods
Demonstrated ability to identify opportunities and drive execution
Experience leading change in an Agile environment
Significant digital development involvement or design experience with product/project management
Experience facilitating the launching digital capabilities to customers and frontline colleagues from planning through execution of tactics
Excellent verbal, written and presentation skills – Excel and PowerPoint skills required
Branch / physical store (e.g. hospitality or retail) and/ or call center operational or change implementation experience
Job: Project Management / Analysis
Primary Location: Minnesota-MN-Minneapolis
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 200014111
Other Locations: United States
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.