U.S. Bank Account Coordinator - Minneapolis, MN in Minneapolis, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
This is an extremely high client facing position where duties involving customer contact are performed primarily through telephone or email communication methods.
Establishing and maintaining great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers.
Answering, researching, and resolving operational problems experienced by the customer and adding value to every client interaction.
Focusing on being a strategic resource by assisting with program setup, client systems, delinquency management, promoting standard processes with clients and facilitating solutions.
Assisting with identifying reporting issues and maintaining accurate information is transmitted to the delivery destination to assist with reconciliation. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.
Coordinating and interacting with internal teams and individuals to ensure high levels of service delivery.
The scheduled shift for this position will be Monday - Friday 10:00 a.m. - 7:00 p.m.
- High school diploma or equivalent
- Five or more years of customer service experience Preferred Skills/Experience - Strong verbal, written, and interpersonal communication, analytical and problem-solving skills. - Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries.- Exceptional telephone skills including listening and demonstrating courtesy, empathy, and accuracy.- Thorough knowledge of all relevant operational processes and procedures and company products and services. - Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.- Ability to perform interest calculations and account adjustments.- Ability to manage multiple tasks/projects and deadlines simultaneously.- Must be self-directed and have the ability to work well independently with limited direct supervision.- Proficient computer skills, using a variety of software packages including Microsoft Office, Excel, PowerPoint applications.
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers at https://www.usbank.com/careers/index.html .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program at https://www.usbank.com/careers/verification-of-eligibility-for-employment.html .
Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.