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U.S. Bank Payment Adjustment Specialist in Marshall, Minnesota

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Payment Adjustment Specialist is responsible for processing adjustments, refunds, and pass-through requests in InfoLease and AFS. This role also involves system testing, processing returned checks, and ensuring transaction accuracy and timeliness. The ideal candidate will be detail-oriented, highly motivated, and driven to achieve results.

Key Responsibilities :

  • Process misapplied adjustments and waive approved fees.

  • Handle the processing of returned items, refunds, and pass-throughs.

  • Assist with reviewing procedure manuals and completing special projects assigned by the manager.

  • Participate in User Acceptance Testing (UAT) and complete testing for the servicing team.

  • Process transactions, reconcile, and maintain various accounts and ledgers.

  • Ensure the accuracy, completeness, and timeliness of transactions.

  • Conduct research on discrepancies and make appropriate corrections or adjustments.

  • Respond to and resolve inquiries.

  • Post data and/or verify data.

  • Run and prepare routine financial reports and analyses.

  • Potential to explore other areas within the team, building relationships and handling processes for all EF.

  • Process requests based on submitted data, working off a designated work list.

  • Enter and submit information to relevant areas.

Basic Qualifications

  • High school diploma or equivalent

  • Two to three years of relevant experience

Preferred Skills/Experience :

  • General knowledge of Excel, including basic formulas and pivot tables (proficiency not required).

  • Proficiency in using a 10-key keypad for data entry.

  • Basic knowledge of bookkeeping practices and principles

  • Ability to identify and resolve exceptions and to interpret data

  • Ability to manage multiple tasks

Team Environment :

  • Work in a small, collaborative team, gaining hands-on experience and closely interacting with peers.

  • Be part of a division within customer support, participating in team meetings and huddles, and engaging with customer-facing colleagues.

  • Benefit from a mix of tenures within the team, providing a diverse and supportive environment.



Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.