U.S. Bank Premier Account Executive in Madrid, Spain
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
The Customer Resolution Specialist handles highly sensitive customer inquiries escalated from the Customer Service Reps and other internal sources. The primary purpose of this job is to retain the account by effectively resolving highly complex customer inquiries and problems by providing customers with account information; resolving billing disputes; correcting payment errors; performing account maintenance; taking card or other orders; acting on lost or stolen cards and researching customer problems that could not be resolved during an initial contact.
High school diploma or equivalent
One to two years of experience in a bank Customer Service Representative role
Advanced knowledge of all assigned products and services and their terms, conditions, and benefits
Knowledge of U.S. Bank systems and procedures
Ability to deliver high quality customer service
Strong verbal and written communication skills
Possesses judgment in order to recognize and initiate exceptions to policy
Excellent problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
Proficient computer navigation skills using a variety of software packages
Excellent time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.