U.S. Bank Customer Experience Testing Manager (Credit Card) - Telecommute in Madison, Wisconsin
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionU.S. Bank is seeking an effective Senior Program/Project Manager with demonstrated project management and leadership experience to contribute toward the success of our technology initiatives.
Responsibilities Leads and directs larger, more complex program(s) in support of program and overall strategy. Provides direction to project staff assigned to projects and stages within program. Establishes governance and drives all aspects to ensure that assigned program(s) is implemented, accepted, and operating effectively. Translates corporate objectives into program objectives and practices. Serves as a liaison and builds bridges and relationships with sponsoring executives and among different groups within and outside of technology and operations. Works directly with the business line to understand business objectives and strategies related to project priorities. Consolidates projects under program-level umbrella to provide focal point for communications. Manages communications regarding project and program management practices that create clear, concise requirements in program and project functionality, resourcing, budgets, and timings. Oversees assigned projects from initial concept through final implementation utilizing approved project methodology/tools and within enterprise standards and guidelines. Organizes and manages a high-quality, cross-functional program team by providing work direction and coaching/mentoring to assigned project managers and coordinators. Constructs a program reporting and tracking framework and benchmarks. Provides oversight to projects to meet established function, quality, cost, and schedule. Escalates issues and risks to appropriate level. Plans, develops, and controls moderate to large project/product budgets. Leads selection and adoption of specific tools to facilitate compliance with established methodologies.
Basic Qualifications Bachelor's degree or equivalent work experience At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects. Leadership Experience
Working Experience with system development life cycle Experience with Credit Card Projects Extensive experience in document management Subject matter expert in project control and reporting Subject matter expert in project planning and organization Subject matter expert in quality management - test strategy and execution
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $98,175.00 - $115,500.00 - $127,050.00
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.