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U.S. Bank Project Manager - Operational Excellence (Learning Experience Design) in Los Angeles, California

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Manages projects related to performance development and improvement in assigned business area within Wealth, Corporate, Commercial and Institutional Banking (WCIB) at U.S. Bank. Engages in strategic business projects end-to-end to gain a deep understanding of business process and related strategic priorities. Designs programs that enable adoption of new business process and change initiatives within the assigned business area. Develops knowledge management tools and strategies to enhance learning, retention, and employee performance. Participates in identification, design, development, and implementation of initiatives, including communication, training, and reporting.


  • Partners with business line leaders to develop performance enablement programs and interventions designed to support critical business objectives.

  • Delivers impactful educational experiences and resources that empower team members for role success, including identification and assessment of learning needs and the selection and design of performance improvement deliverables.

  • Works to deliver consistent change management experiences that eliminate gaps and improve employee performance.

  • Contributes to the development of and supports deployment for strategic communications related to project goals.

  • Tracks the effectiveness of implemented solutions and measure progress towards performance goals, and leverages data to drive continuous improvements to existing and new programs.

  • Develops effective feedback loops to promote continuous improvement.

  • Prepares reports and presentations to communicate results of designed programs.

Basic Qualifications

  • Bachelor's degree

  • Eight to ten years of experience in project management, performance improvement, and/or instructional design

Preferred Skills/Experience

  • Proficiency in using technology tools, including learning management and eLearning authoring tools, to support change management and performance improvement. (HIGHLY PREFERRED).

  • Knowledge of organizational development, learning, and change management

  • Proficiency in assessing performance gaps and developing strategies to close them

  • Competency in setting performance-based objectives

  • Proficiency in developing and conducting training programs

  • Ability to coach and mentor employees to increase productivity

  • Knowledge of adult learning principles and instructional design processes

  • Ability to analyze data, identify trends, and develop recommendations

  • Good communication, presentation, and interpersonal skills

  • Strong problem-solving and critical-thinking abilities

  • Ability to work independently while proactively maintaining clear lines of communication with managers and key stakeholders

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $102,340.00 - $120,400.00 - $132,440.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.