Job Information
U.S. Bank Sales Support Specialist in London, United Kingdom
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Reporting to the Sales Support manager, the successful candidate will be responsible for Supporting a group of Elavon Sales Managers across Enterprise sectors in both the Pan-European and UK Markets.
The successful candidate will take responsibility for supporting the onboarding of Large Enterprise customers alongside the Enterprise sales rep.
The successful candidate will also carry out and drive speed-to-service by providing analysis of Return-to-Sales (RTS) reasons and mitigation.
Location: London. The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Responsibilities
Follow up with Sales Rep to ensure smooth onboarding of new Elavon customers.
Provide accurate reports on daily, weekly, monthly activity, including Salesforce activity recording
Achieve and deliver on key monthly targets and KPIs set by line manager
Update Salesforce with the completed activities in accordance to the customer onboarding journey
Maintain knowledge of the processes and procedures of our internal Credit and Risk and Boarding departments to ensure that new customers are onboarded as seamlessly as possible.
Experience
At least 1-2 years’ experience in the Payments industry.
Excellent time management and organisational skills.
Proven ability to develop and maintain relationships at all levels of a company.
An effective communicator (verbal/non-verbal/written) with strong interpersonal skills.
A team player able to work and support colleagues across a multinational organisation
A willingness to accept change and the ability to maintain effectiveness in a changing environment
Proficiency in Microsoft Office suite preferred but not essential
Competencies
Collaboration – Build relationships and promote a culture of teamwork.
Centricity – Build strong customer relationships and deliver customer centric experiences
Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
Risk - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
Ethics and Trust Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
Technical Competencies
Salesforce, CRM systems
Outlook, Word, Excel and Powerpoint Proficiency
Qualifications
- High school diploma, or equivalent
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.