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U.S. Bank Relationship Manager – VPAC Mandarin Speaker Global Airlines in London, United Kingdom

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

This position is responsible for the management of existing, and development of new business relationships within the airline industry for customers who are headquartered in the Asia Pacific region. In this role you will, manage a book of existing customers, makes sales directly and/or through partner relationships to existing customers and/or prospects, develop revenue, and market share objectives for your market area, establish a goals and sales strategies for the products/ services sold. You will maintain and develop profitable customers utilizing a strategy based relationship management approach that recognizes the customer’s needs/desires and aligns them with Elavon and its products/capabilities. You will be responsible for identifying and monitoring market trends and competitor’s actions in order to gain a competitive advantage.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Candidate must be a fully competent in English (speaking, reading and writing). Bi-lingual Mandarin (speaking fluency, reading with writing proficiency). Japanese or Korean speaking proficiency is a bonus.Eight to ten years of sales experience in the Payment Services Industry

  • Experience in working with airline payments and/or direct airline employment experienceCultural awareness within the assigned countries in the region

  • Ability to travel 20-40% of time to Asia Pacific region

  • Familiarity with contracts and negotiation skills

  • Understanding of credit dynamics and underwriting

  • Competency skills (Word, PowerPoint, SharePoint, SalesForce)

Preferred Skills/Experience

  • Considerable knowledge of sales and sales strategies

  • Excellent verbal and written communication skills

  • Strong multi-cultural background

  • Self-starter with strong problem solving abilities

  • Pre-disposition to focus on solution oriented discussions

  • Demonstrated new business development and relationship management skills

  • Excellent customer service/relationship building skills

  • Thorough knowledge of payments products/, and current market trends

  • Working understanding of financial statements and ability to support credit requests with sufficient financial justification.

  • Ability to be self–sustaining and self-motivated. You will be part of a small team that is decentralized

  • Experience in the Airline Industry OR Card Networks

  • MBA or other related post graduate degree

Job Duties

  • Manage, retain and grow and existing book of business relationships with headquarters domiciled within the APAC region.

  • Develop new business relationships in the region.

  • Assist in defining the regional strategy to ensure ongoing alignment with the market conditions and corporate objectives.

  • Build vertically integrated relationships at the headquarter level that bridged from operation to senior management levels.

  • Build relationships with card brands within the region and local payment options

  • Build relationships with key industry players in the region including (IATA, Amadeus, PSP’s)

  • Provide regular updates to customers using business analytics tools

  • Provide customer insights based on customer’s data and market intelligence

  • Manage customer relationships utilizing a define CRM process

  • Speak at industry events on Elavon and industry trends

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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