U.S. Bank Jobs

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Manages all relationship management activities with the Portfolio Manager for a partner book of business segment and/or portfolio. Reviews and recommends objectives and procedures; administers policies as they affect the operational and product areas. Identifies operational and product needs and communicates to the Portfolio Manager. Monitors and analyzes relationship plan results and account activities. Develops solutions for problem accounts.

REPORTING / DATA QUALITY

• Producing and monitoring weekly reporting that outlines accomplishments, opportunities, and risk.

• Request ad-hoc reporting and analysis as needed

• Prepare equipment forecasting and partnering with external/internal stakeholders to ensure parties are aligned.

INTERNAL COMMUNICATIONS

• Works with internal teams to understand product roadmaps, product changes and updates, product developments, product release cycles, card brand updates, and policy changes.

• Attends weekly/monthly product calls and tracks developments.

• Researches, collects, and organizes product information into a presentable/organized format.

PROJECTS:

• Coordinates project activities with internal/external stakeholders and track multiple parallel projects to plan. (who’s doing what and by when)

• Lead and participate in planning meetings and provide advice and guidance on direction on products.

• Document project activities, issues, concerns, and status and communicate to management to keep team informed of any delays or potential tradeoffs

• Examines problems with a disciplined approach and uses the appropriate methodology to analyze and determine the preferred solution to challenges

• Translates complex technical concepts in simple, clear language appropriate to the audience to gain cross-functional alignment

• Coordinates changes and willing to adapt when necessary.

CONTINUOUS PROCESS IMPROVEMENT

• Develop a thorough understanding of all factors and conditions that impact the processes and products

• Use sound project management skills to guide and direct improvement projects

• Analyze problems and implement solutions using critical thinking skills and focused improvement methods

• Incorporate creative thinking into the problem-solving approach to identify unique and different ways to make things better/more consistent/efficient

• Prepare diagrams, charts, tables to reflect findings and support recommendations

BASIC QUALIFICATIONS

• Bachelor's degree, or equivalent work experience

• Four to six years of sales experience in the financial services industry

• Ability to travel

PREFERRED SKILLS/EXPERIENCE

• Demonstrated project management skills and abilities to tie projects to business development/sales tactics.

• Advanced knowledge of products and operations with the ability to identify and engage with appropriate stakeholders

• Ability to navigate within organization in muti tasked scenarios.

Location: Toronto, ON Canada

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

Consistent with Elavon's commitment to AODA best practices, if you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request through one of the methods listed below:

Email: accessibility@elavon.com ; Phone: 416-640-2640 x617232; Mailing address: Attn. Human Resources – Accessibility, Elavon Canada, 4576 Yonge Street, Toronto, ON, M2N 6N4

These options are reserved for individuals who require accommodation due to a disability. Information received will be routed to a specialist who will provide assistance to ensure appropriate consideration in the application or hiring process. Please note that specialists will not have access to existing profiles in the database and will not be able to provide any application status updates.

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family