U.S. Bank Payment Services Issue Coordinator in Knoxville, Tennessee
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
The Payment Services Issue Management team provides shared services support to several divisions of Payments including RPS, CPTS, Elavon and Fraud. Issues sources include First, Second and Third Lines of Defense.
The Payments Risk Issue Coordinator is responsible for facilitating the identification, assessment, control, and monitoring of operational and regulatory risks across all Payments Related Business Lines, through the issue management process. This role will require the ability to balance multiple priorities in a fast-paced environment. A successful candidate will have a background in Project Management, Audit, Compliance, or applicable business line experience.
Provide the governance and oversight to ensure identified issues receive appropriate remediation and corrective action.
Coordinate end-to-end Issues Management processes and ensure that the Payments is in compliance with policy/process requirements
Effectively lead Issues calls with internal and external stakeholders with a focus on outcomes
Collaborate with Business Leaders, Business SME's, Control, Compliance, Ops Risk, Legal, and other partners to document Self-Identified Issues and the corresponding risk mitigation plans
Coordinate and perform Root Cause Analysis, Corrective Action Development and ensure subsequent mitigation of risk and gaps through what is delivered in the Corrective Actions
Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with Issue Management policy.
Document progress throughout the Issue Management process including a detailed memo to support issue closure.
Coordinate and perform Sustainability Testing with the business to ensure Corrective Actions are effective and sustainable over time. Ensure based on the results that Issues are ready to be validated or propose changes to enhance controls prior to validation.
Provide regular issue updates in eGRC platform as dictated by policy. Create weekly, monthly, and quarterly reporting on issue portfolio. Participate in issue status calls.
Other duties as assigned.
Bachelor's degree, or equivalent work experience
Five to seven years of applicable experience
Preferred Skills and Experience
Financial Industry experience including working with Payments, Banking or Fintech
Understanding of Payment Services' operations, products/services, systems, and associated risks/controls
Must possess exceptional critical thinking and decision-making skills with minimal oversight.
Experience with written communication demonstrating effective business acumen (e.g. – CPMA memos, extensions).
Thorough knowledge of Risk/Compliance/Audit competencies
Effective written and verbal communication skills
Strong analytical, problem-solving and negotiation skills
Strong presentation, interpersonal, written, and verbal communication skills
Proficient Microsoft Office (Word, PowerPoin t, SharePoint)
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $79,220.00 - $93,200.00 - $102,520.00
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.