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U.S. Bank Elavon Gateway Support Representative– Knoxville, TN in Knoxville, Tennessee

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Explore your career possibilities here:

Are you ready to start your career with unlimited opportunities for growth and development? Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.


Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities.

Basic Qualifications:

  • High school diploma or equivalent

  • One to two years of experience in the telecommunications or applications programming field or job related experience

Preferred Skills/Experience:

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

  • General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Good verbal and written communications skills

Core values:

By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.

• We do the right thing – We act ethically, honestly and with integrity.

• We power potential – We champion and encourage potential in our customers, each other and our communities.

• We stay a step ahead – We value continuous improvement over fast growth, because bigger isn’t better: Better is better.

• We draw strength from diversity – Diversity, inclusion and collaboration aren’t just policies- they’re defining characteristics of our culture.

• We put people first – We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers.

What we offer:

• Shift differentials and varied schedules available

• Paid training and development opportunities

• Competitive wages and performance-based bonus opportunity

• Comprehensive benefits package including:

  • Medical, dental and vision plans

  • Paid vacation to help you recharge

  • Ten paid holidays every year

  • Tuition reimbursement

  • Maternity and paternity leave


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.