U.S. Bank Elavon Client Support Spec 1 in Knoxville, Tennessee
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description Provides day-to-day support and service to assigned Elavon clients via telephone, email and occasional face-to-face communication. Partners with Client Executives on projects and to identify opportunities to enhance the profitability of the client relationship. Answers client inquires and provides client education on Elavon products and services. Conducts follow up on all paperwork submitted to ensure it is completed accurately and in a timely manner by internal supporting departments. Basic Qualifications - High school diploma or equivalent - One to two years of clerical or related experience Preferred Skills/Experience - Proficient computer skills, especially Microsoft Office applications - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proven customer service/relations skills - Excellent interpersonal, verbal and written communication skills - Some knowledge of the Payments Industry, Elavon product and system knowledge helpful Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.