U.S. Bank Contact Center Collection Advisor - Knoxville, TN in Knoxville, Tennessee
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionWe’re seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service and negotiation skills.
Shifts available will vary between day and afternoon hours. Saturday and holiday shifts are required. Scheduled shifts will be determined at time of offer.
As a Contact Center Collection Advisor, you are the first point of Contact for our customers.
Responsibilities include: Contacting a wide variety of customers using an outbound dialer system and can handled about 300 calls daily both inbound but mostly outbound.
Provide excellent customer service, critical thinking and remaining solution-focused throughout customer interactions.
Educating and arranging repayment schedules in order to meet department goals and deadlines, and minimize loss to the organization.
Performing collection activities in accordance with state and local collections laws to recover unpaid debt.
Why Should You Apply: You’re passionate and want to make a difference in people’s lives
You like hands-on training to set you up for success
You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation
You love interacting with customers and building loyalty
You are seeking excellent training and development opportunities with higher earning potential and eventual career progression
You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan
Because of Covid-19, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants phone alternatives.
Basic Qualifications - High school diploma or equivalent - Minimum one year of experience in collections and/or customer service activities
Preferred Skills/Experience - Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws - Strong customer service/relations skills - Ability to identify and resolve exceptions and to organize and interpret information - Good verbal and written communication skills - Problem-solving/critical thinking skills - Familiarity with Microsoft Excel - Proven time-management skills - Experience in working with targets and tight deadlines
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.