U.S. Bank Client Support Specialist I - Jacksonville, FL (Afternoon Shift) in Jacksonville, Florida
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThe Client Support Specialist provides high quality resolution and level of attention to assigned tasks and escalations; efficiently utilizing available resources to troubleshoot successfully and resolve all issues received. Additionally, the Client Support Specialist answers operations procedural questions for many internal and external parties including (but not limited to) U.S. Bank customers, employees of other internal departments or employees in U.S. Bank Call Centers. This person will work to ensure that customers receive quick and efficient support at an optimal level of services that fully meet or exceed their expectations. Service is provided primarily by fax or email, occasionally by phone.
Scheduled Shift: 12:00pm - 9pm EST Monday - Friday Looking for a 1 year commitment in the specified schedule
Note: This role is temporary work from home and will be expected to return in office as designated by management at any time.
Basic Qualifications High school diploma or equivalent
One to two years of customer service experience
Preferred Skills and Experience One to two years of banking experience
Some knowledge of applicable services, products, systems, operations and General knowledge of applicable federal and state laws and regulations
Good customer service/sales and problem-solving skills including listening, demonstrating courtesy and empathy
Strong organizational and time management skills
Effective verbal and written communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (ie. Microsoft Excel)
Analytical mind willing to call out newly emerging trends / efficiency opportunities across procedures
Efficient in problem resolution, identifying and finding solutions while advocating for internal and external customers
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.