U.S. Bank Jobs

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U.S. Bank Vice President-Customer Service Research/Operations in Irving, Texas

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The responsibilities of this role are as follows:

  • Manage the administration and coordination of all mortgage loan servicing and/or operational functions.

  • Establish and administer policies and procedures to ensure compliance with various regulatory, investor, government and corporate requirements.

  • Hire, train, motivate, and direct the activities of loan servicing or operational personnel to ensure procedures are properly and efficiently carried out.

  • Plan, develop, implement and control assigned organization and budget functions.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Eight to ten years of experience in mortgage servicing or operations activities

  • Four or more years of supervisory/management experience

Preferred Skills/Experience

  • Advanced knowledge of all aspects of mortgage lending, servicing or operational policies and practices

  • Strong analytical and decision-making skills

  • Good organizational and project management skills

  • Excellent interpersonal, verbal and written communication skills

  • Well-developed knowledge of human resources functions

  • Ability to manage multiple tasks/projects and deadlines simultaneously

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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