U.S. Bank UXDesign Thinking Manager - multiple locations in Irving, Texas
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionU.S. Bank is expanding the User Experience Design (UXDesign) team in support of our business transformation to a human centric experience. This is no “business as usual” group. In order to succeed, we need people who have high energy and aren’t afraid to dive in. We are seeking a Design Thinking Manager to join our growing Digital Experience team. As an internal consultant and partner, the Design Thinking Manager will lead and manage a team who work closely with product, design and technology to envision world-class banking experiences. With a broad perspective on what it means to be a designer, we’re looking for someone with a deep understanding of human-centered design and experience working with large teams to employ modern, creative problem-solving techniques. We’re looking for a highly collaborative facilitator + strategic thinker, and expert in Design Thinking/human-centered design who is passionate about creating the best possible experience for our customers, getting ALL ideas out on the table, and educating partners about Design Thinking along the way. A “curator of ideas”, this person will play a key role in partnering with product and design leaders and teams to evolve existing experiences and solve new problems through Design Thinking methods like co-creation, ideation session, prototyping and experimentation development. Example activities include: Design Sprints, structured brainstorming sessions, alignment + problem definition workshops with senior leaders + product team members.
Responsibilities include: Scope big picture engagements, select activities and influence product + design strategy through creative problem-solving techniques, relationship building, and expert facilitation/communication. Manage a team of 5-10 'design thinkers'. Plan, organize, and facilitate in-person and remote engagements such as Design Sprints, workshops, brainstorming sessions, etc., and lead team to do the same. Participate in multiple engagements at once, taking the lead on some + playing a support role on others. Champion Design Thinking in everyday conversations + serve as a digital ambassador across the enterprise. Contribute to internal design thinking resources (with the goal of creating an open-source toolkit for novices and practitioners alike) + coach designers, product managers, and others to leverage templates, resources and Design Thinking framework.
Basic Qualifications Bachelor's degree (preferred emphasis on Service Design, Experience Architecture, or Human Centered Design), or equivalent experience 10+ years of related work experience, such as UX, human centered design, or digital industry, with at least 3 years of team leadership experience
Preferred Skills/Experience Skilled at influencing and partnering to develop product and design strategies. Skilled at defining problems + developing a human-centered design strategy to inform product + design activities. Highly adaptable, skilled at managing expectations + partnering with teams to deliver best-in-class experiences. Strategic + systems thinker: Deep understanding of how efforts connect to each other and the organization at-large. Ability to ramp-up quickly: Highly teachable, deeply curious, humble with a high emotional intelligence (ability to read people and a room). Expert storyteller + communicator with strong presentation design + delivery skills Expert facilitator: Ability to command a room of practitioners and executives, guide conversations, know when and how to intervene to keep the conversation on track, how to plan an effective agenda including activity selection and how to adjust those activities on the fly to meet the ultimate goal of the session. Skilled practitioner of human-centered design from concept to delivery Deep knowledge of and experience with remote collaboration tools + modern communication methods to enhance creative problem- solving (e.g. Mural, video conferencing, Microsoft Teams, etc.) Thorough knowledge of user experience (UX) best practices, interactive design principles, information architecture and experience architecture; Service Design knowledge a plus. Thorough knowledge of Design Thinking process and framework, and familiarization with workshop and co-creation methodologies and techniques Thorough knowledge of website architecture, interactive design principles, web usability, and online marketing and business needs Familiar with common design software Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations; internal facing systems experience a plus Ability to problem-solve and work independently
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.