U.S. Bank Jobs

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U.S. Bank UXDesign Researcher - Multiple Locations in Irving, Texas

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

U.S. Bank is expanding the User Experience Design (UXDesign) team in support of our business transformation to a human centric experience. This is no “business as usual” group. In order to succeed, we need people who have high energy and aren’t afraid to dive in.

We have multiple opportunities open for UXDesign Researchers and Senior UXDesign Researchers. This is a great opportunity to bring brilliant digital experiences to our customers in helping to ensure U.S. Bank is central to our customers wherever they go!

UXDesign Researcher responsibilities include:

  • Conducts and delivers UXDesign research work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment.

  • Leads and crafts UXDesign research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners.

  • Partners effectively with other UXDesign disciplines, business line clients, product and channel management, marketing, analytics, delivery PMO, Information Technology and other teams to strengthen relationships and understand the business while delivering solid research.

  • Derives measurable objectives against which UX research work will be evaluated for success.

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Examples of Projects include:

  • Interface & Reusability Platform Team: creating and centralizing and create one consistent experience across all business lines

  • Sales and Onboarding Platform Team: creating consistent experience to focus on acquiring and onboarding new customers throughout all business lines

Leveling of position will depend on qualifications. Please read below for Basic and Preferred Qualifications of each level.

UXDesign Researcher

Basic Qualifications

  • Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience

  • Three to five years of UX design research experience

Preferred Skills/Experience

  • Familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs

  • Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes

  • Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions

  • Familiar with agile project management and how UX research functions within it

  • Demonstrated analytical, decision-making and problem-solving skills

Senior UXDesign Researcher

Basic Qualifications

  • Bachelor’s degree, with an emphasis on UX design research, psychology, Human Computer Interaction, social science or another relevant field preferred, or equivalent experience

  • Five to eight years of UX design research experience

Preferred Skills/Experience

  • Clear understanding of how to conduct, manage, and deliver UX design research work

  • Very familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs

  • Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes

  • Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions

  • Experience with agile project management and how UX research functions within it

  • Demonstrated analytical, decision-making and problem-solving skills

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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