U.S. Bank Jobs

Job Information

U.S. Bank UXDesign Principal Content Strategist - Multiple Locations in Irving, Texas

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

U.S. Bank is hiring a Principal UXDesign Content Strategist to support the new Interface & Reusability Platform Team. This is a new team that is being built to help drive the digital transformation at U.S. Bank forward. This role will assist and lead the creation of reusable design interfaces that will be used across the UXDesign Team. This individual will work collaboratively with UXDesign professionals and key stakeholder across the organization to create highly functional and user-friendly interactions and experiences.

An ideal candidate will have at least seven years of experience writing UX content and at least one year of leadership experience.

Basic Qualifications

  • Bachelor's degree, with an emphasis on English, Writing, Technical Writing, Journalism, Content Strategy, or Library Science preferred, or equivalent experience

  • Seven or more years of related work experience

Preferred Skills/Experience

  • Expert understanding of the principles of content strategy and information architecture as well as deep experience with user-centered design (from concept to delivery)

  • Significant experience writing a variety of digital content for instructional, transactional and marketing experiences – including navigation labels, form fields labels and messaging, error messages, contextual help messages, alert messages and FAQs

  • Deep experience with data collection and quantitative analysis

  • Strong skills in managing ambiguity, working autonomously and multitasking in a fast-paced environment

  • Ability to meet ambitious deadlines and delivering high quality work on schedule, including quickly turning around plans and reports

  • Exceptional at communicating complex concepts clearly and persuasively across different audiences and varying levels of the organization

  • Thorough knowledge of UX best practices

  • Familiar with delivering creative within an Agile environment

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers at https://www.usbank.com/careers/index.html .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program at https://www.usbank.com/careers/verification-of-eligibility-for-employment.html .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.