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U.S. Bank UX Design, Content Strategist - Small Business Insights in Irving, Texas

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Serves as Design Lead – the “go to” leader of design – to help Business Banking team serve up meaningful and actionable insights to our small to mid sized business customers, based on banking product usage data. This data is generated from a 3rd party vendor called Personetics. This is a project with high-complexity, large scope and broad impact; requires an experienced designer needing minimal guidance or supervision.

The ideal candidate:

  • Is a facilitative leader leveraging Design Thinking methods to guide group collaboration, ideation + customer-centered problem-solving.

  • Influences their team to deliver AMAZING product experiences by collaborating cross-functionally to evolve, refine and execute elegant designs with compelling user interactions.

  • Studies and understands competitors, market trends, customer wants/needs, and technical implementation to create the best product experiences — and explains/defends design choices with solid insights and well-reasoned rationales.

  • Fully internalizes Shield design system, uses and actively evolves it by creating and improving components, microflows, templates and platform assemblies as our digital product needs evolve.

  • Actively evangelizes Design by building relationships outside our working teams, participating in cross-functional/cross-organizational working groups, creating and presenting informative content & selling the benefits of great design. 

  • Drives the creation of insights based on qualitative and quantitative research

Basic Qualifications

  • Bachelor's degree, with an emphasis on English, Writing, Technical Writing, Journalism, Content Strategy, or Library Science preferred, or equivalent experience

  • Five to eight years of related work experience

Preferred Skills/Experienc e

  • Expert understanding of the principles of content strategy and information architecture as well as deep experience with user-centered design (from concept to delivery)

  • Significant experience writing a variety of digital content for instructional, transactional and marketing experiences – including navigation labels, form fields labels and messaging, error messages, contextual help messages, alert messages and FAQs

  • Experience working in a cross-channel environment, including desktop, mobile and voice; internal facing systems experience a plus

  • Strong skills in managing ambiguity, working autonomously and multitasking in a fast-paced environment

  • Ability to meet ambitious deadlines and deliver high quality work on schedule, including quickly turning around plans and reports

  • Exceptional at communicating complex concepts clearly and persuasively across different audiences and varying levels of the organization

  • Thorough knowledge of UX best practices

  • Familiar with delivering creative within an Agile environment 

  • Experience with Personetics data a huge plus.

Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

To be considered for this role, candidates must reside “within a one-hour commute” from any of the worksites listed in the post.

#INDJC #Figma #iOS #Android #Uxjobs

Covid-19 Vaccine Mandate Requirement: U.S. Bank requires that the successful candidate hired for this position be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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