U.S. Bank Jobs

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U.S. Bank Mortgage Customer Service Representative-Irving, TX in IRVING, Texas

We’re seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your skills to provide a consistent, exceptional customer service experience.

As a Customer Service Representative, you are the first point of contact for our customers. Our customers can reach us at the call center 7am-8pm Monday through Friday and 8am-2pm on Saturday Central Time.

Responsibilities include:

  • Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution

  • Using critical thinking and remaining solution-focused throughout customer interactions

  • Creating customer loyalty by offering customers the identified products and services to benefit their financial needs

  • Promote online banking – guiding customers through self-service options and helping troubleshoot issues

Why Should You Apply:

  • You’re passionate and want to make a difference in people’s lives

  • You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation

  • You love interacting with customers and building loyalty

  • You are seeking excellent training and development opportunities and a professional environment

  • You are looking for competitive wages and performance-based annual bonus opportunity

  • You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan



  • High schooldiploma or equivalent

  • 2-4 years ofexperience in a customer service position

    Preferred Skills/Experience

  • Strong phone communicationskills

  • Problem-solving/criticalthinking skills

  • Familiarity withdigital applications (e.g. banking apps, money transfer apps, payment/billingapps)

  • Ability tonavigate multiple computer systems, applications, and utilize search tools tofind information

  • Proventime-management skills

  • AssociatesDegree, Bachelor’s Degree, or some college experience a plus

  • Leadership experiencea plus

  • BilingualEnglish-Spanish speaking a plus

Job: Customer Service / Call Center

Primary Location: Texas-TX-Irving

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 200013109

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.