U.S. Bank Mortgage Customer Service Representative-Irving, TX in IRVING, Texas
We’re seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your skills to provide a consistent, exceptional customer service experience.
As a Customer Service Representative, you are the first point of contact for our customers. Our customers can reach us at the call center 7am-8pm Monday through Friday and 8am-2pm on Saturday Central Time.
Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution
Using critical thinking and remaining solution-focused throughout customer interactions
Creating customer loyalty by offering customers the identified products and services to benefit their financial needs
Promote online banking – guiding customers through self-service options and helping troubleshoot issues
Why Should You Apply:
You’re passionate and want to make a difference in people’s lives
You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation
You love interacting with customers and building loyalty
You are seeking excellent training and development opportunities and a professional environment
You are looking for competitive wages and performance-based annual bonus opportunity
You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan
High schooldiploma or equivalent
2-4 years ofexperience in a customer service position
Strong phone communicationskills
Familiarity withdigital applications (e.g. banking apps, money transfer apps, payment/billingapps)
Ability tonavigate multiple computer systems, applications, and utilize search tools tofind information
AssociatesDegree, Bachelor’s Degree, or some college experience a plus
Leadership experiencea plus
BilingualEnglish-Spanish speaking a plus
Job: Customer Service / Call Center
Primary Location: Texas-TX-Irving
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 200013109
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.