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U.S. Bank Employee Technology Experience Executive in Irving, Texas

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Employee Technology Experience Executive will bring a strong mix of leadership, technical acumen, strategy and vision to U.S. Bank. This role is responsible for managing several teams currently integral to the bank’s overall employee technology experience initiative and creating a forward-looking strategy to deliver a best-in-class employee technology experience at U.S. Bank. The incumbent should provide a proactive pulse on leading edge productivity-related capabilities and driving and evolving an employee-centric technology culture. The incumbent will oversee the infrastructure and operations functionality for end-user devices and enterprise applications that make-up the employee experience bank-wide, ensuring employees receive the technology and customer service necessary to thrive in their roles. The position will focus on innovative software solutions and enhancing employee choice & productivity, fast and efficient resolution of issues and escalations, and driving a focus on performance, stability and security. The incumbent will effectively build relationships with senior management and serve as a key partner in designing business strategies and implementing strategic changes across divisions.


  • Builds relationships, effectively communicates with, and solicits feedback from engineers, managers and stakeholders

  • Partners with other technology leaders to stay on the leading edge of industry solutions and removes organizational obstacles

  • Develops and leads an employee experience-centric engineering culture

  • Emphasizes accountability, autonomy, quality, and speed of execution

  • Influences the direction of agile and delivery principles to promote improvement to the delivery process across teams

  • Champions engineering and operational excellence to ensure the delivery of new features with minimal disruption to end users

  • Establishes metrics and processes for regular assessment and improvement

  • Leads incident response across the employee experience organization as needed

  • Builds and retains diverse, high-performing teams. Ensures the right talent fills the right roles across the team

  • Fosters an organizational culture of empowerment, engineering excellence, and growth

  • Encourages a culture of mentoring and coaching and serves as a trusted advisor for the engineering department

  • Shifts technical strategy in recognition of product opportunities. Identifies technical complexities or limitations that may impact long-term product plans

  • Brings engineering and security considerations to product and strategic planning discussions

  • Manages changes in scope, strategy or business structure as it pertains to employee technology experience across the enterprise

  • Recognizes ambiguities in strategy and seeks to provide clarity to leadership team and stakeholders

  • Guides engineering to identify and frontload risks

  • Ensures compliance with standards of technical excellence and the organization’s security strategy

  • Delivers highly scalable and reliable applications that meet business budgets/timelines while ensuring alignment to strategic technology vision

  • Understands financial and technological drivers on impacts to revenue, risk, brand and overall financial strategy

  • Identifies and manages technical and business risks


  • Bachelor’s degree in Computer Science or related field

  • 15+ years of combined relevant leadership experience in organizational goal setting, with strategic and technical experience or equivalent experience


  • Master’s or advanced education is a plus

  • Ability to influence and drive change in order to lead strategic organizational initiatives and achieve organizational-wide commitments

  • Ability to work collaboratively with constituent organizations – Information Security, Risk Management, Audit and Regulators – to achieve the desired results

  • Experience in leading end user computing hardware, workstation engineering, and virtual desktop engineering, including all facets of performance management and operational support, in a highly secure environment

  • Experience with end user productivity tools including video conferencing and collaboration software for employees, engineers and product managers/designers

  • Strong background in Microsoft OS and workforce productivity products; secondary experience with Apple products, both workstation and mobile devices


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.