U.S. Bank Client Support Relationship Manager - HFA Lending - Remote in Hopkins, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThis role will support our relationships with HFA agencies and lenders. These functions may include: Manage onboarding for all newly approved HFA Lenders.
Train new and existing lender users in the U.S. Bank underwriting and purchase process as well as the systems used in those processes.
Collaborate with agencies to provide U.S. Bank representation and requested content to that agency’s lender base.
Work with HFA Senior Leadership on projects designed to streamline compliance, review, and purchasing processes.
Assist in basic troubleshooting of system access or technological performance issues with HFA Lenders.
Take care of any lender contacts needed from our Client Administration team regarding yearly recertification and related projects.
Support internal teams with any requests for lender or agency contact for escalated loan level issues.
Perform lender and agency analysis to improve workflow and operating efficiency.
Operate as subject matter expert in the development of communication and training tools to ensure a high level of awareness of policies, plans, procedures as projects require.
Basic Qualifications - Bachelor’s degree, or equivalent work experience - Four or more years of related experience
Preferred Skills/Experience - Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit - Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders - Report analysis skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Effective verbal and written presentation and communication skills - Ability to take initiative -Problem solving skills -Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $62,900.00 - $74,000.00 - $81,400.00
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.