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U.S. Bank Human Resources Quality Assurance Manager in Hartford, Connecticut

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Responsible for the development, execution, and documentation of quality assurance testing for the Human Resources (HR) business groups. Participates in the overall Business Line Quality Assurance (BLQA) Program strategy, which addresses operational and compliance risks, as well as policy requirements. Partners with HR leaders and colleagues in all three Lines of Defense (IE. first/second/third line) to oversee the successful creation, implementation, and maintenance of an effective BLQA function. The candidate will coordinate, monitor, test and manage the BLQA program in compliance with the enterprise policies and requirements. Candidate will work independently and report directly to the BLQA HR Lead Manager.

  • This is a NON-TECHNICAL QA Position

Responsibilities related to the BLQA program include but not limited to:

  • Managing the development of test procedures/scripts for multiple functional areas within the business line

  • Investigating compliance of the laws, regulations, internal policies and procedures that apply to one or more functional areas supported

  • Ensuring proficient knowledge of the operations of the functional areas

  • Monitoring key risk indicators and emerging risks to identify potential edits or updates for existing test scripts/procedures

  • Performing routine to moderately complex testing and control assessment activities in accordance with the annual test plan

  • Creating comprehensive audit trails/work papers and assessing and documenting appropriate test conclusions

  • Identifying control deficiencies and documenting test results

  • Leading collaboration sessions with the business unit to vet test findings and review testing results

  • Identifying and documenting the process to pull samplings

  • Maintaining accurate and complete records and preparing statements and reports

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while

having flexibility on their work location for the other working days.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Seven to ten years of applicable experience

Preferred Skills/Experience

  • Advanced to expert knowledge of Human Resources operations, products/services, systems, and associated risks/controls

  • Advanced to expert knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Human Resources

  • Advanced knowledge of Risk/Compliance/Audit competencies

  • Strong leadership and management skills of processes, projects, and people

  • Excellent written and verbal communication skills

  • Strong analytical, problem-solving and negotiation skills

  • Strong organizational skills and ability to multi-task with many projects and deadlines

  • Strong project management, issue management, and problem resolution skills

  • Strong audit and/or process review experience

  • Ability to lead team through a project/initiative and meet deadlines

  • Ability to communicate effectively both verbally and written to all levels of personnel

  • Strong presentation skills

  • Ability to lead through conflict resolution

  • Proficient computer skills, especially Microsoft Office applications

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $99,365.00 - $116,900.00 - $128,590.00

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.