U.S. Bank Operations Processor - Day 2 Returns - Gresham, OR (On-site) Monday-Friday 9:30am-6:00pm in Gresham, Oregon
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThis is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email. May have direct contact with third-party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production.
The function of this position may include preparing physical items for processing on capture devices, performing data perfection/data entry on deposit transactions that require correction, filing/retrieving items as needed, balancing tasks, and other duties as assigned.
This position requires the ability to move trays and carts of work, lift, or carry up to 25lbs, stand or sit for extended periods of time, and repetitive motions.
Overtime required as needed to complete daily processing.
We offer an outstanding benefits package including: Health Dental Vision Life insurance programs for the employee and family Short and long term disability Paid time off, including the opportunity to purchase additional vacation time Generous tuition reimbursement program Banking discounts 401K with company match and pension programs
We believe in making our communities the best places to live, work and play. That’s why we encourage you to take up to 16 hours of paid time off with Volunteer Days. We also have programs to match your charitable contributions and personal volunteer time.
Basic QualificationsHigh school diploma or equivalent Two to four years of related work experience
Preferred Skills/ExperienceThorough knowledge of applicable bank and department policies, procedures, products and support systems Proficient problem-solving skills including the ability to identify, research and resolve difficult and complex situations Keen attention to detail Ability to manage multiple tasks simultaneously Proven commitment to high quality customer service Ability to work well with external and internal customers Good time management skills to maximize production and execution of tasks in a fast-paced, high production environment Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Effective verbal and written communication skills
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.