U.S. Bank Mainframe Operations Analyst 2(MVS, TSO, CA7) in Gresham, Oregon
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank is seeking an effective Network Operations Center Analyst with event management, operations center, systems monitoring and/or problem resolution experience to contribute toward the success of our technology initiatives. Analyzes, diagnoses and resolves IT incidents. Manages production systems to ensure efficient and effective processing. Works with technical support groups to implement new hardware, software, and application technologies. Demonstrates the sense of urgency and commitment required for the success of a 24/7 operation. Serves as a technical resource for less experienced team members. Collaborates with other IT staff in developing solutions to known problems to ensure the availability of production and on-line systems. Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics. Analyzes system errors and takes corrective action. Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations.
This is a night shift position (Sunday -Tuesday, 7:00PM - 7:30AM (CST) and work every other Saturday).
Associate Degree or equivalent work experience
At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.
Basic understanding in:
IT systems management
•Network Ops Administrator with operations support and relationship management experience to contribute toward the success of our technology initiatives. Essential functions include:
•Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately
•Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
•Create, update, resolve all incidents via the corporate Service Now Tool and take the corrective action as defined in operating procedures.
•Assists with implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance
•Monitor high priority incidents, alerts, significant changes and escalate for awareness
•Provides support for enterprise-wide production and test environments
•Support application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition’s provide support during testing and timeline activities
•Monitor over 100 mainframe and distributed applications in the test environment
•Excellent written and oral communication skills and the ability to follow detailed written and oral instructions.
•Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access and PowerPoint.
•Ability to communicate problems in a clear, concise and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.
•Willingness to learn, share knowledge, and ability to train others.
•Excellent attendance, punctuality, reliability, and dependability
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.