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U.S. Bank Contact Center Personal Banker- Fraud Liaison Specialist - Gresham, OR in GRESHAM, Oregon

A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for the training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.

U.S. Bank is currently seeking Contact Center Personal Banker - Fraud Liaison Specialist's for our Fraud Liaison Center. Pay starting at $17 an hour. Excellent benefits and competitive pay, apply today!

Scheduled shift: Sunday-Thursday 10:30 am - 7:00 pm.

Pay starting at $17.00 with an increase after training is completed.

Explore your career possibilities here.

Are you ready to start your career with unlimited opportunities for growth and development? Come join us at U.S. Bank, as a Contact Center Personal Banker! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.


Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs. Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.


Basic Qualifications

  • High school diploma or equivalent

  • Minimum 18 months of customer service related experience

Preferred Skills/Experience

  • Call Center Experience

  • Effective problem-solving and negotiation skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Proven time management skills / ability to multitask

  • Experience interacting positively with unsatisfied customers

  • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies

  • Strong verbal and written communication skills

  • Proficient computer skills, especially Microsoft Office applications

  • Bilingual English-Spanish speaking a plus

Job: Customer Service / Call Center

Primary Location: Oregon-OR-Gresham

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 200011698

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.