U.S. Bank Contact Center Communications Team Manager (Chat/Email) - Portland/Gresham, OR in Gresham, Oregon
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThe Digital Communications Manager supports and coaches a team of bankers who primarily handle inbound email communications from customers. The bankers are also cross-trained to chat with customers who interact with the U.S. Bank mobile app. Customer inquiries via email or chat are similar in scope and complexity to inquiries that come in on the phone.
This is a unique opportunity to impact the service that we provide to customers who prefer written communication with U.S. Bank. The Digital Communications manager will help ensure timely answers to emails and chats and coach team members on their problem solving and written communication skills. This position collaborates closely with a peer who will co-manage the Digital Communications teams.
The Digital Communications Manager role is a great fit for those looking to lead a team in a rewarding way within 24 Hour Banking!
Core Hours: 8 am - 5 pm M-F
This is an onsite position in our Columbia Center located in Gresham, OR. Basic Qualifications - Bachelor's degree, or equivalent work experience - Three to five years of operations-related experience
Preferred Skills/Experience - Thorough knowledge of operation functions, systems, policies and procedures for the assigned area - Strong organizational, managerial and project management skills - Well-developed customer relations skills - Excellent interpersonal, verbal and written communication skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Thorough knowledge of banking operations and human resources
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.