U.S. Bank Junior Customer Account Specialist with German in Frankfurt am Main, Germany
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
Working model: REMOTE
Aim of the position
Responsible for proactive support and service to an assigned portfolio of small to medium-sized Elavon clients via telephone or email. Responsibilities include account maintenance, growth, increased profitability, overall client satisfaction, and projects and to identify opportunities to enhance the profitability of the client relationship. Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.
Bachelor's degree, or equivalent work experience
Zero to two years of client management experience
Fluent in German (German-native preferred)
Emerging relationship building and selling skills
Ability to analyse information received from various sources and synthesize into reports, presentations and proposals
Strong problem-solving skills
Strong organization and project management skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Proven customer service/relations skills
Proficient computer skills, especially Microsoft Office applications
Excellent presentation, interpersonal, verbal and written communication skills
What We Offer
Full time position, employment agreement
30 days vacation
Employee Assistance & Wellbeing Program (EAP)
Group Accident Insurance
Highly professional, multicultural environment and high standards of work
Work in a dynamic team with a supportive inclusive culture and strong values
Interaction with Clients and Colleagues across the globe
Good atmosphere at work and comfortable working environment
#LI-ZK1 #LI-Hybrid #LI-Remote
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.