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U.S. Bank Portfolio Program Manager/Project Manager- Florida, Texas, Minnesota, Missouri or Telecommute in Florida

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

General Description

  • Responsible for managing programs and projects for a large and complex business line or for major projects that cross several business lines.

  • Typically works with senior level business line managers to formulate project scope.

  • Manages a large department where results are accomplished through assigned Project Managers.

  • Projects generally take over twelve months to complete.

  • Has an expert level of knowledge of business function and technical skills; mortgage servicing experience required.

  • Recognized as an expert in multiple project areas.

  • Typically has a master’s degree and over ten years of related experience.

Essential Functions

  • Ability to manage, prioritize, plan, develop, and implement multiple complex enterprise-wide programs to ensure achievement of overall organizational goals within timeline and budget constraints

  • Skill to oversee the completion of multiple individual projects to achieve one bigger, overarching goal; when different projects are dependent on one another, it can be a challenge to keep them organized and this is where program managers shine

  • Highly skilled professional to help organization stay on schedule, in scope, and ultimately on an upward trajectory of success and growth

  • Must have mortgage servicing background to understand the technologies and regulatory requirements involved with the projects

  • Lead programs with strong attention to strategy, implementation and delegation

  • Strategize, implement, and maintain program initiatives and adhere to organizational objectives

  • Ability to manage change and take active role in risk- based decisions

  • Ability to utilize project management tools such as reports, tracking charts, checklists, project scheduling software

  • Maintain organizational standards of satisfaction, quality, and performance

  • Identify opportunities to automate or streamline processes, focus on driving efficiency and improvements

  • Function calmly under pressure

  • Senior level interpersonal skills such as influence management and ability to proactively engage a virtual, cross-organizational team, without formal direction

  • Responsible for ensuring appropriate engagement from project managers, business unit leaders, compliance, risk, legal and vendors throughout project lifecycle; provide critical direction

  • Possess the ability to lead and motivate people, effectively delegate, encourage teamwork, and build strong rapport with senior management

  • Work with direct reports to promote project success that aligns with the values culture and brand of the bank


  • Ability to command meetings with confidence that identifies you as the single point of contact for program / project needs and knowledge.

  • Ability to prioritize and manage project deliverables and resources; utilizing situational leadership to manage varying skillsets

  • Partner and thought leadership to identify areas of opportunities as well as strategic solutions with key stakeholders

  • Work independently with little to no supervision.

  • Ability to expertly manage conflict and negotiate within program


  • Ability to define, set, and communicate cadence required to drive program /project success.

  • Ability to effectively interact and communicate with senior level executives (written/verbal) with a high level of confidence, including timely escalation of risk to senior leaders.

  • Consistent distribution and communication of status decks (4-boxers), including an ability to expand beyond standard form and formatting as needed.

  • Ability to facilitate and lead productive meetings, drive discussions that elicit feedback, and define roles and responsibilities to hold for accountability.

  • Ability to understand and communicate “big picture”. Ability to communicate upstream and downstream impacts and demonstrate the capacity to solicited feedback from project stakeholders.

Project Management Skills Expectations

  • Show an ability to manage multiple projects concurrently and/or Manage large complex projects or programs with multiple work streams

  • Create clear and timely project documentation & artifacts (i.e. SharePoint, plans, process flows, evidence, charters, requirements, schedules etc.)

Issue/Risk Management expertise

  • Project training, mentorships, strategic development

  • Expertise and consistent use of project management methodologies and SDLC including Waterfall and Agile

Basic Qualifications

  • Master's degree, or equivalent work experience

  • 10 or more years of experience in project management activities

  • Two or more years of managerial experience

Preferred Skills/Experience

  • Expert knowledge of assigned business line or functional area

  • Demonstrated management and leadership skills

  • Strong organizational and analytical skills

  • Advanced knowledge of project management

  • Ability to identify and resolve exceptions and to analyze data

  • Excellent verbal and written communication skills


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.