U.S. Bank Elavon Telecom Support Representative, Englewood, CO in Englewood, Colorado
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for the training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.
Provides quality support to customers by responding to their inquiries and resolving problems associated with proprietary applications and operating systems to assure the level of performance specified by the service level agreements. Isolates problem sources and works with the internal telephony, system operations, application development and vendors to resolve problems. Develops and maintains documentation of all problem management activities. Requires an understanding of the technical aspects of personal computers, central server operations, telephony equipment, on-line mailbox transmissions, internet, and interactive commerce capabilities.
- One to two years of experience in software content, internet and system administrator activities
Technical, trade or business certificate preferred
Course work in telephony and/or applications programming is highly desirable
Basic knowledge of distributed computing environment and internet
Working knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
Basic understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
Strong planning and organizational skills
Effective verbal, written and interpersonal communications skills
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .
Pay Range: $15.43 - $20.58 - $22.63
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.